Real Value RV Rental Canada Rental Terms for travel between 01-Jan-2013 and 31-Dec-2013

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Real Value RV Rentals Canada.  Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Real Value RV Rentals Canada

-  The Supplier means the operator of Real Value RV Rentals Canada
-  The Client is also referred to as the hirer (s), the renter(s) or the customer(s)

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. No cash rentals. The balance payment due will be deducted from your nominated credit card 20 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 20 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.  All changes and cancellation charges are subject to taxes.

Changes and Cancellation Charges
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Cancellation after booking confirmation and up to 49 days prior to departure: further 10% of rental charges, minimum charge CAD$112,
34 to 48 days prior to departure:                                                                20% of rental charges, minimum charge CAD$500
18 to 33 days prior to departure:                                                                80% of rental charges, minimum charge CAD$1,000
0 to 17 days prior to departure and no show:                                              100% of rental charges
One-way rentals:                                                                                     CAD$200 in additional to applicable fee

Changes
First change:  No charge
Any time after the first: $ 30 each
Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.

All changes and cancellation charges are subject to taxes.

The Supplier shall assume no liability whatsoever in the event a booking is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Winterizing
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower.

Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves

Convenience Kits
These vehicle and personal kits are available per person/rental and include:
- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener

NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Miscellaneous Rentals (can be added as extra items at time of booking)
Toaster Oven
Camping Table
GPS Navigation
Generators
Lawn Chair
Transfer

Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, the supplier reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

Currency
All rates and quotes are in Canadian dollars

Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the supplier  will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. The supplier recommends that ":Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.

Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 11am and 3pm local time.
 
Drop off
Monday to Saturday 9am to 12noon (inspection ready), with 1 hour grace period. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from The Supplier. Overtime hours, if the vehicle is returned late without the Supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily retail rate divided by 4.
 
Early return
The supplier will not pay any refunds for rentals returned prior to the arranged drop off date.
 
Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.

Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance. THE SUPPLIER will not deliver MH24-S and MH29/31-S Motorhomes to the Yukon, Northwest Territories and Alaska.

Refund / Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from the supplier. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.

Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, the supplier reserves the right to block the full amount of the deductible on the customer’s credit card

Insurance
The supplier maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by the supplier have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the expressed terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.

CDR – COLLISION DEDUCTIBLE REDUCER
A collision dedutible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $500.00 per occurrence.  (Some exceptions
apply, please see table below for details).
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by supplier and the renter and will be dispatched within 24 hours from the time the renter notifies the supplier that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. The supplier will not deliver MH24-S and MH29/31S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault.
- Damages and deductibles are subject to applicable taxes.
- In case the CDR Insurance is not purchased, the supplier reserves the right to block the full deductible amount of $7,500 on the customer’s credit card.

CDR-Plus - COLLISION DEDUCTIBLE REDUCER PLUS
The CDR-Plus Insurance is available for CAD $10,00 per day to a maximum of CAD $300.00 per rental. The CDR-Plus coverage reduces the renter's responsibility for damages covered by CDR Insurance from CAD $500 to zero (Some exceptions apply, please see table below of details). This policy is only available in combination with the CDR Insurance.

Travel Restriction:
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and  New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
- The following Northern roads are prohibited:
Yukon:    * Canol Road, North of Ross River
                * Aishihik Lake Road
                * Road between Dease Lake and Telegraph Creek 
Alaska:   * Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay
                * McCarthy Road, between Chitina and McCarthy
 
In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

Suitcase Storage
The supplier offers free storage of luggage at owner’s risk.

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, The Supplier will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, The Supplier reserves the right to charge a CAD$25.00 administration fee in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter's credit card.

Transfers
The supplier offers transfers to/from international airports and hotels in the vicinity of the airports. A one-time transfer fee in the amount of $100 will apply. Valid for a return trip to/from the supplier's location (max. 5 people). Please contact office for transfer times.

YYC - Calgary, YXX  - Vancouver,  YYZ - Toronto, YHZ - Halifax, YEG - Edmonton

Pets
On request only. A charge of $100.00 will apply.

Hours of Operation
Monday – Friday    8.30 am – 5.00 pm (local time)
Saturday               8.30 am – 4.00 pm (local time)

The supplier's offices are closed on all Sundays and the following Statutory holidays in 2013.

Canadian Statutory Holidays 2013
New Year’s Day    January 1
Family Day    February 11 (British Columbia)
Family Day    February 18 (Ontario and Alberta)
Good Friday    March 29
Victoria Day     May 20
Canada Day    July 1
Natal Day    August 5 (Nova Scotia) 
Civic Holiday    August 5 (British Columbia)
Discovery Day    August 19 (Yukon)
Labour Day    September 2
Thanksgiving    October 14
Remembrance Day  November 11
Christmas Day    December 25
Boxing Day   December 26

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Real Value RV Rental Canada Insurance

Calgary depot

Address: 536 Kingsview Way SE , Airdrie , Calgary , AB , CA

Office hours
Monday - Friday: 8:30am - 5:00pm
Saturday: 8:30am - 4:00pm
Closed on all Sundays and statutory holidays

Pick up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Please note - the supplier does not allow pick up on same day as arrival from an overseas flight. Overseas travellers must stay in a hotel overnight before picking up their rental.

Transfers
A transfer service is offered from / to international airport terminals and airport area hotels, at a one time $100 return-trip fee for up to 5 passengers. For rentals over 10 nights in length the Transfer Service Fee is complimentary.

Drop off
Vehicles can be returned to the supplier's rental stations from Monday to Saturday between 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. Vehicles must be returned clean inside, with holding tanks emptied and fuel tank full, otherwise service charges will apply. 

Charges (of up to the daily rental rate after 4 hours) also apply for vehicles returned late without prior approval from the supplier.

Calgary Intl Airport depot

Please note that the supplier does not have a physical depot at the airport, please read below for more info.

Office hours
Monday - Friday: 8:30am - 5:00pm
Saturday: 8:30am - 4:00pm
Closed on all Sundays and statutory holidays

Pick up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Please note - the supplier does not allow pick up on same day as arrival from an overseas flight. Overseas travellers must stay in a hotel overnight before picking up their rental.

Transfers
A transfer service is offered from / to international airport terminals and airport area hotels, at a one time $100 return-trip fee for up to 5 passengers. For rentals over 10 nights in length the Transfer Service Fee is complimentary.

Drop off
Vehicles can be returned to the supplier's rental stations from Monday to Saturday between 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. Vehicles must be returned clean inside, with holding tanks emptied and fuel tank full, otherwise service charges will apply. 

Charges (of up to the daily rental rate after 4 hours) also apply for vehicles returned late without prior approval from the supplier.

Halifax depot

Address: 726 Rocky Lake Drive , Bedford , Halifax , NS , CA

Office Hours: 
Monday to Friday: 8:30am - 5:00pm 
Saturday: 8:30am - 4:00pm 
Sunday and Public Holidays: Closed

Pick up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Please note - the supplier does not allow pick up on same day as an overseas flight. Overseas travellers must stay in a hotel overnight before picking up their rental.

Transfers
A transfer service is offered from / to international airport terminals and airport area hotels, at a one time $100 return-trip fee. It is valid for a return trip to/from the supplier's depot, for a maximum of 5 people. For rentals over 10 nights in length the Transfer Service Fee is complimentary. Please contact the supplier directly prior to your arrival to arrange the transfer. Please note that transfers are not available from downtown hotels.

Drop off 
Monday to Saturday, 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Vehicles must be returned clean inside (this includes kitchen, bathroom and living areas), with the holding tanks emptied and the fuel tank full. Otherwise, cleaning and service charges will apply.

Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.

Halifax Intl Airport depot

Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed

Transfers
Important Note: Please be aware that supplier does not allow pick up on same day as an overseas flight. Overseas travellers must overnight before picking-up their rental.

A transfer service is offered from / to international airport terminals and airport area hotels, at a one time $100 return-trip fee for up to 5 passengers. For rentals over 10 nights in length the Transfer Service Fee is complimentary.

Please note: there are no transfers from Downtown Halifax Area Hotels to or from the physical depots.  Customers must make their own way from city locations to and from the depot.

Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.

Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.

Toronto depot

Address: 5362 County Road 27N , RR 1# , Cookstown , ON , CA

Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed

Transfers
Important Note: Please be aware that supplier does not allow pick up on same day as an overseas flight. Overseas travellers must overnight before picking-up their rental.

A transfer service is offered from / to international airport terminals and airport area Hotels, at a one time $100 return-trip fee. It is valid for a return trip to/from the supplier's depot, for a maximum of 5 people. For rentals over 10 nights in length the Transfer Service Fee is complimentary. Please contact the supplier directly prior to your arrival to arrange the transfer.

Please note: there are no transfers from Downtown Toronto Area Hotels to or from the physical depots.  Customers must make their own way from city locations to and from the depot.

Pick Up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Drop off
Monday to Saturday, 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Vehicles must be returned clean inside (this includes kitchen, bathroom and living areas), with the holding tanks emptied and the fuel tank full. Otherwise, cleaning and service charges will apply.

Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.

Toronto Intl Airport depot

Please note that the supplier does not have a physical depot at the airport, please read below for more info:

Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed

Transfers
Important Note: Please be aware that supplier does not allow pick up on same day as an overseas flight. Overseas travellers must overnight before picking-up their rental.

A transfer service is offered from / to international airport terminals and airport area hotels, at a one time $100 return-trip fee for up to 5 passengers. For rentals over 10 nights in length the Transfer Service Fee is complimentary.

Please note: There are no transfers from Downtown Toronto Area Hotels to or from the physical depots.  Customers must make their own way from city locations to and from the depot.

Pick Up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Drop off
Monday to Saturday, 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Vehicles must be returned clean inside (this includes kitchen, bathroom and living areas), with the holding tanks emptied and the fuel tank full. Otherwise, cleaning and service charges will apply.

Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.

Vancouver depot

Address: 30580 South Fraser Way , Abbotsford , BC , CA

The physical depot is situated approximately 72kms away from Vancouver Airport area and your transfer trip will take roughly one hour to the physical depot for vehicle collection.  If you have not done so already please give us your flight details or hotel details at least 2 days ahead of your arrival to ensure we know where to meet you for shuttle pick up.

Full Hours Of Operation
Monday - Friday: 8:30 am - 5:00 pm (Local Time)
Saturday: 8:30 am - 4:00 pm (Local Time)
Sunday and Public Holidays: Closed

Transfers
Important Note: Please be aware that  supplier does not allow pick up on same day as an overseas flight. Overseas visitors must overnight before picking-up their rental.

A transfer service is offered from / to international airport terminals and airport area Hotels, at a one time $100 return-trip fee. It is valid for a return trip to/from the supplier's depot, for a maximum of 5 people. For rentals over 10 nights in length the Transfer Service Fee is complimentary. Please contact the supplier directly prior to your arrival to arrange the transfer.

Please note:  there are no transfers to / from Vancouver Downtown and Vancouver Cruise Terminal customers must make their own way from these locations to the physical depot located in Abbotsford 90km SE from Vancouver Downtown.

Pick Up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Drop off
Monday to Saturday, 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Vehicles must be returned clean inside (this includes kitchen, bathroom and living areas), with the holding tanks emptied and the fuel tank full. Otherwise, cleaning and service charges will apply.

Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.

Vancouver Intl Airport depot

Please note that the supplier does not have a physical depot at the airport, please read below for more info:

The physical depot is situated approximately 72kms away from  Vancouver Airport area and your transfer trip will take roughly one hour to the physical depot for vehicle collection.  If you have not done so already please give us your flight details or hotel details at least 2 days ahead of your arrival to ensure we know where to meet you for shuttle pick up.

Full Hours Of Operation
Monday - Friday: 8:30 am - 5:00 pm (Local Time)
Saturday: 8:30 am - 4:00 pm (Local Time)
Sunday and Public Holidays: Closed

Transfers
Important Note: Please be aware that supplier does not allow pick up on same day as an overseas flight. Overseas visitors must overnight before picking-up their rental.

A transfer service is offered from / to international airport terminals and airport area Hotels, at a one time $100 return-trip fee. It is valid for a return trip to/from the supplier's depot, for a maximum of 5 people. For rentals over 10 nights in length the Transfer Service Fee is complimentary.  Please contact the supplier directly prior to your arrival to arrange the transfer.

Please note:  there are no transfers to / from Vancouver Downtown and Vancouver Cruise Terminal customers must make their own way from these locations to the physical depot located in Abbotsford 90km SE from Vancouver Downtown.

Pick Up
Vehicles can be collected from the supplier's rental stations from Monday to Saturday between 11:00am and 3:00pm (local time).

Drop off
Monday to Saturday, 9:00am to 12:00 noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles.

Vehicles must be returned clean inside (this includes kitchen, bathroom and living areas), with the holding tanks emptied and the fuel tank full. Otherwise, cleaning and service charges will apply.

Rental extensions (late returns) must have prior approval from the supplier. Overtime hours, if the vehicle is returned late without the supplier's permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily rate divided by 4.